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Once done, ControlCenter showed two MFC-L5800DW and I'm having trouble getting the scanning profiles to save correctly. Nevertheless, I ran those tools and reinstalled the software.

Another tool uninstall the WIA drivers for the printer and scanner. However, that did not uninstall everything. A KB article pointed me to a tool inside Brother's utilities. There is no entry in Programs and Features nor in the newer Windows 10 utility. Reboots of the printer and what not did not help.Īt this point, I search for a way to uninstall the Brother software. Pings to the printer worked so I know the printer was on the network and responding. I ran their little Network Connection Tool which identified "a problem" and then reported that the "problem" was "fixed" but it actually did not fix anything. I decided to go in, disable the WLAN on the Brother printer, enable the Ethernet port with the same static IP as the WLAN, and confirm printing and scanner work.Īfter I switched the interfaces in the Brother printer, the Control Center software could no longer see the printer. I would have preferred they let me know that scanning was an issue before they spent money having someone fix the Ethernet port, but not much I can do about that. I wasn't sure.Ī few days later, the client calls me to say that they weren't able to scan and that they had someone come in to connect the Ethernet port. I setup the printer wirelessly but remarked to the user it might be a little pokey sending scans. The only unusual thing about the install was the office had an Ethernet port that was not live. This message is a Hail Mary, the last thing I do before I format the laptop's hard drive, reinstall Windows 10 and all applications, and go to a bar.Ī week and a half ago, I setup a Brother MFC-L5800DW printer at a site.